I’ve changed my mind and need to cancel my order
If you want to cancel your order that’s not a problem, we will be happy…
Browsing: Returns, Faults & Damages
I have a transaction ID so why has my refund has not come into my account?
Don’t panic, when we process a refund you will get a transaction ID, but it…
I want to return my order, will this cost me anything?
If you want to return you order and you let us know within 7 days…
What happens if my product develops a fault?
If your item arrived in perfect condition but soon after getting it there is a…
Why has my mattress arrived rolled up?
We do advertise which of our mattresses are delivered rolled on the website, so apologies…
What should I do if my delivery arrives damaged?
If your delivery arrives damaged then you need to do one of two things before…
Why do I have to pay for a collection when I am just swapping an item I already have?
We would love to not have to charge you, but our couriers charge us for…
When will I receive my refund?
When we process a refund please be aware that it can take up to 5 days…
Can I return my product after the 7 day period?
Unfortunately we are unable to accept returns if you inform us more than 7 days…
I’ve lost my assembly instructions – what should I do?
If you have misplaced the instructions that came with your furniture then don’t panic, we…