We are always willing to help in these instances so please feel free to contact us via live chat or phone, it is probably just that you are the last drop on the drivers route and he may be running a bit late.
However, if you want a quicker answer then, if you have been supplied with one, call the number of the local depot on your tracking email or text. If you call us we will just have to call them then call you back so you will get a quicker answer this way.