Our Terms and Conditions


Introduction

Here's everything you need to know about the way we work.

Please read through these Terms and Conditions carefully. Your continued use of this website and any purchases through the website or over the phone, constitutes your agreement to be bound by these Terms and Conditions.

This site is owned and operated by mrfurnish ("mrfurnish ", "we" or "us") as a business unit of Furnishings of London Limited. Registered number 09725870 (UK) 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. You can write to our Customer Services at the above address, email us on service@mrfurnish.co.uk or telephone us on 0844 414 8985.

The following terms and conditions ("terms") apply to all purchases of products by you from mrfurnish part of Furnishings of London Limited. mrfurnish reserves the right to change these Terms and Conditions from time to time without notice, therefore you are advised to review the Terms and Conditions before every new purchase. Any such changes will be posted on this section of the website and will take effect on the day they are posted. Your placement of an order via our website constitutes your agreement to be bound by the prevailing terms and conditions at the time of your order. Your statutory rights are not affected by these terms and conditions. Advice about your legal rights is available from your local Citizens Advice Bureau.

These Terms and Conditions will govern all orders concluded on the website or over the telephone, to the exclusion of any other terms and conditions.

Before you place an order, if you have any questions relating to these terms and conditions please contact our online team by e-mail at service@mrfurnish.co.uk or call us on 0844 414 8985 between 10am and 5pm Monday to Friday.


1. Contract Arrangement and Liability:

1.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product from us. Items ordered will be referred to as ‘Goods ‘or ‘Products’. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered; unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions see section Right to Cancel.

1.2 All Products are subject to availability. If the Product(s) you have ordered are not available or discontinued, or if we are unable to deliver them to you within the period agreed (or, if no agreement, within 30 days), we shall inform you of this. In this event, no contract shall have been formed between you and us.

1.3 If we are unable to supply the Product(s) and payment has already been made by you, then your bank account or credit or debit card (‘Payment Card’) will be refunded or credited with the sum paid. We will unfortunately not be able to make any compensation for disappointment suffered.

1.4 If we are unable to deliver the Goods to you within the time specified but you wish to proceed with the order, we will advise you of a later delivery date.

1.5 Please be aware that images of our products on our website are for illustration purposes only. Any item that is not specified in the product description on the web page, or that appears in any photograph or illustration on the website but is not included in the product description, will not form part of this contract and will not accompany the Product. The actual colour of the Products may slightly differ from the images shown on the website, due to the effects of lighting in the photography and/or the colour your computer monitor may display. We endeavour to reflect the colour as best possible in the product description.

1.6 Limitation of Liability: Insofar as is permitted by law, our only liability to you under these terms and conditions will be, at our sole discretion, to make good any shortage or non-delivery, to replace or repair any Goods which are received by you in a damaged or defective state or to refund to you any sums actually paid by you for the Goods in question. mrfurnish shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. Our total liability in connection with or arising from the Order, whether in negligence or otherwise, shall be limited to the value of the Goods.

1.7 Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence, fraudulent misrepresentation or any other liability which may not otherwise be limited or excluded under applicable law. These disclaimers and exclusions shall be governed by and construed in accordance with law.


2. Price and Payment:

2.1 All Prices include VAT (where applicable) at the applicable current rates. For a VAT receipt please contact us via the contact us button below.

2.2 The total price payable, for all Products ordered and any applicable delivery charges will be debited from the bank account provided, or charged to the Payment Card, at the time that the order is placed. All credit card transactions are taken in the UK and our transaction currency is in UK GBP (£).

2.3 mrfurnish reserves the right not to accept any order that is subject to an error on its website and will in these circumstances we will reimburse any payments made in full.

2.4 mrfurnish reserves the right to verify that a customer has the right to use the Payment Card or bank account specified to make payment for the Goods ordered. If for any reason, in our discretion, we have cause to investigate this we will delay the shipment of your order until we are satisfied that the order is authorized, otherwise not fraudulent. Should we be unable to verify that the order is authorized or contact the customer named on the order, then the payment will be refunded to the original Payment Card/ bank account specified in the order and the order cancelled. mrfurnish will not be able to offer any compensation for disappointment suffered.

2.5 Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect mrfurnish and cardholders against credit card fraud. As a result, our cut–off times for next day delivery is one hour earlier than with a standard order placed securely over the internet. Furthermore, occasionally we may contact you after a telephone order has been placed to request additional information, such as a copy of a utility bill or other proof of address – until we have this information we will be unable to process your order. Orders will be cancelled and refunded if information requested is not provided within 7 working days.

2.6 All billing information given must match those held by the bank that issues the Payment Card that you are paying with. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will only be processed once the payment has been authorised.

2.7 All Payment Card holders are subject to validation checks and authorisation by the card issuer and the merchant bank. If the issuer of your Payment Card refuses to or does not, for any reason, authorise payment to us, we shall be permitted to cancel our contract with you.

2.8 If for any reason any bank or Payment Card provider reverses the transaction after Goods have been shipped (which is referred to as a chargeback) then title to those Goods shall pass back to mrfurnish, who will be entitled to recover the Goods and take all recourse necessary to do so.


3. Right to Cancel:

3.1 You may cancel an order after receipt of your order confirmation but prior to shipment of the Goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement quoting your order number (e.g. a letter sent by e–mail or post). Please email us service@mrfurnish.co.uk or notify us, in writing, by post to; Customer Service, mrfurnish, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Using our contact form is the quickest way for us to manage your cancellation.

3.2 If the Goods have been shipped and you no longer require the Goods then please refer to clause 8, Returns and Refunds.

3.3 You will not be able to cancel an order for the supply of any Goods that were made to your explicit specifications or which have been personalised for your use.


4. Risk and Title:

4.1 The Goods will be at your risk from the time of delivery and if you wrongfully fail to take delivery of the Goods, then risk of the Goods shall pass to you at the time we tendered delivery of the Goods.

4.2 Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including any delivery charges.


5. Product and Service Details:

5.1 mrfurnish reserves the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. Images are for illustration purposes only.

5.2 mrfurnish has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

5.3 We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All materials refer to the main material used. Other materials may be used in the product that are not listed. The weights, dimensions, specifications, colours and capacities given are approximate only and may differ between suppliers. Packaging may vary from that shown.

5.4 All Products are subject to availability and may be withdrawn at any time.

5.5 For any Product(s) that is not in stock we may show an approximate lead time on the relevant product page on our website. This lead time is an estimated time, in working days within which the manufacturer aims to supply us with the Goods, however this is not always possible. Where there are delays we aim to notify you as soon as we are informed. Neither mrfurnish, nor its suppliers or agents can be held liable for any losses whether direct, indirect or consequential if your order is delayed or not delivered. In the case of the Goods not being delivered, please refer to clause 7 below.

5.6 Any Product(s) that we are unable to supply will be refunded in full or the monies can be used to purchase an alternative Product.

5.7 The Goods we sell are for general domestic use only and must be used for the intended purpose. If a Product is taken outside of the UK it will invalidate any warranty applicable to that Product.


6. Warranty:

6.1 Subject to the remaining paragraphs of this clause 6, all Goods supplied come with a warranty that the Goods will correspond with their specification at the time of delivery and will be free from defects in quality and material workmanship. There is a 12 month warranty on all products against manufacturing defects where used in accordance with the instructions. This is subject to the following exclusions:
6.1.1 Moving parts (mechanisms, castors, drawers)
6.1.2. Seating upholstery which are subject to usage related wear and tear
6.1.3 Where incorrect assembly occurs or use of non–recommended parts, or third party accessories not compatible with original design are used
6.1.4 Where the product has been tampered with by a third party or interventions by non–authorised personnel.

Where the product is covered by the warranty against manufacturing defect, we will at our discretion provide a spare part, repair, replacement or refund.

6.2. In order to claim under the warranty in respect of a particular Product, you must:
6.2.1 inform us by email at service@mrfurnish.co.uk of the defect within 7 days of the time you discover the defect; and
6.2.2 provide photographic evidence of the defective Goods; and
6.2.3 if required allow an engineer to inspect the item and either rectify the fault on site or advise on action required.

6.3 You will not be able to claim under the warranty in clause 6.1:
6.3.1 If you make any further use of such Goods after giving notice of the defect to us; or
6.3.2 If the defect arises as a result of fair wear and tear, wilful damage, negligence, misuse or your failure to follow our oral or written instructions as to the storage, assembly or use of the Goods; or
6.3.3 You alter, repair or attempt to repair the Goods without our prior written consent.

6.4 If any of the Goods do not conform to the warranty, then within 30 days of collecting the defective Goods, we will, at our option:
6.4.1 Repair or replace such Goods (or the defective part) free of charge; or
6.4.2 Refund the price of such Goods.

6.5 mrfurnish will not be liable under any warranty after the expiry of 12 months from delivery of the Goods. For a limited number of products, a manufacturer’s warranty for a further period may be available and it is your responsibility to register with the manufacturer and comply with any requirements of the manufacturer. mrfurnish will unfortunately not be able to assist with any warranty claims on expiry of the 12 month period following delivery.


7. Delivery:

7.1 Your delivery will only be made to the delivery address specified on your original order. We currently do not deliver outside of the United Kingdom and certain areas may result in an additional delivery charge. Delivery will be deemed to have taken place when the Goods have been delivered to the agreed address. We do not need to satisfy ourselves that the person accepting delivery at the address specified is authorised by you to accept the Goods.

7.2 We contract with delivery companies to deliver on our behalf (‘carrier's’). If you leave or give any instructions for a carrier to leave Goods with a neighbour or in a garden or yard, this will be at your own risk and neither mrfurnish nor the carrier will be liable for any damage, loss or theft of the Goods.

7.3 If you are purchasing to replace existing items (such as a bed or mattress) we strongly recommend that you do not dispose of these until your new Goods have arrived and been checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

7.4 Delivery timescales and charges will vary depending on; the type of products ordered, your postcode, the delivery service you select and the carrier’s postcode exclusions. General shipping and delivery information can be found in the ‘Delivery’ section on the relevant website. Your delivery charges will be clearly indicated at checkout and cannot be refunded except as specified in these Terms and Conditions.

7.5 We will make every effort to deliver goods within the ESTIMATED timescales, however delays are occasionally inevitable due to unforeseen factors. All items are subject to availability, as set out in clause 1 above. 'Next day' delivery is not guaranteed

7.6 Delivery times are generally between 8am and 6pm on the specified weekday. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of Product(s) ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

7.7 Please note that for a 'next day' service, neither mrfurnish’ employees nor the carrier is not insured to enter private premises. Please further be aware that if you purchase Goods on a 'next day' delivery service and require assistance with carrying or the positioning of the product, you must arrange for this assistance yourself. If you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only. For a private house, the delivery will be to the door of the property. Please be aware that delivery is a one-man service unless otherwise stated.

7.8 Unless expressly stated otherwise, all Goods delivered by us or on our behalf are delivered only to your doorstep of your building/ property. If you request Goods to be taken inside your property or building, or request any assistance with moving or assembly of items, and the driver or other delivery person agrees (in their discretion) to help you, then neither mrfurnish nor any carrier can be held liable for any loss or damage that may occur, including but not limited to carpets, fixtures, fittings, furniture or other items or the structure of your accommodation (including but not limited to plasterwork, brickwork or flooring). Such assistance by the driver or other delivery person will be entirely at your own risk. It may be possible for you to make a claim for any loss or damage arising through your own insurance but if your insurers fail to meet your claim in full, mrfurnish will not be liable for your loss.

7.9 If on delivery a package looks damaged, you must mark this on the carrier’s delivery note, and if you believe that the Product(s) may be damaged then please reject the delivery, request the carrier to ‘Return to Sender’ and email us at service@mrfurnish.co.uk with the details.

7.10 If you discover after delivery that any items are damaged or faulty, please report this to us as soon as is reasonably possible within 24hrs of receipt of the Goods and email us at service@mrfurnish.co.uk with the details. We will contact you to arrange a replacement, send replacement parts or issue a refund. If you choose to receive a refund, we will refund you in full to your original payment method (your payment card or PayPal account), including any delivery charges you paid if your whole order is being refunded. We ask that you do not use the damaged items and that you re–package them in their original packaging wherever possible.

7.11 If you miss the agreed delivery we will attempt delivery again free of charge but reserve the right to charge a minimum of £25 towards the failed delivery. If you know you are not going to be able to take delivery at the agreed time please contact the carrier to make alternative arrangements to avoid further charges.


8. Returns and Refunds:

8.1 Return Exclusions:
8.1.1 For reasons of hygiene we cannot refund or exchange any used mattresses, mattress toppers or pillows, unless they are faulty (see clause 8.5 below).
8.1.2 Some Goods, such as memory foam mattresses, will arrive vacuum packed. Please do not open and unroll to inspect if the Goods are correct. There will be clear identification labels which can be seen through the packaging. We will unfortunately not be able to accept returns of these Goods once the vacuum pack wrapping has been opened.
8.1.3 Please check that you have all the parts before you start to assemble your Product and if any items appear to be missing, please follow the procedure in clause below. Flat packed furniture may not be returned if it has been either partly or fully assembled.
8.1.4. You will not be able to return any Goods that were made to your explicit specifications or which have been personalised for your use. This includes made to order upholstered products.
8.1.5 Please open the packages carefully and keep the original packaging until you are satisfied with the order as no return can be accepted unless in the original packaging. We may make a deduction from the reimbursement for loss in value of any Product(s) supplied, if the loss is the result of unnecessary handling of the goods by you.

8.2 Unwanted Items / Consumer Rights:
8.2.1 In the unlikely event you want to return an item to us, you have 7 working days beginning on the day after you receive the Goods to inform us that you want to return the item for refund, by email to service@mrfurnish.co.uk or in writing to Customer Service, mrfurnish, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, quoting your order number. We will inform you of the next steps once you have notified us.
8.2.2 Where multiple items form part of the same order but have been delivered separately, your right to cancel or return starts 7 days after the date on which the last product(s) was (were) delivered to you. mrfurnish will deduct from any refund the cost of recovering goods from customers. This is typically starting from £30 per item for most furniture items. The exact cost will be advised when you arrange your return. If you wish to use your own carrier then this fee is waived however you will be fully responsible for any damage or loss incurred by your chosen carrier, therefore we recommend you are covered by insurance and use a trackable delivery service. Please be aware that postage charges incurred by returning the item(s) to us will not be refunded.
Once a return has been authorised we will issue you with a RMA Number and a returns form which should be attached to the packaging when returning. Without this we will not be able to process your return.
8.2.3 If you are returning your entire order, we will refund any delivery charge you paid as well as the cost of your item(s). However, we will deduct from your refund the cost of collecting the item(s). This cost will be advised when you arrange your return with us. We will issue your refund promptly once your returned items have been received. A completed returns form must be attached to the returned items.
8.2.4 In order to receive a full refund, we ask that you take reasonable care of the Product(s) and that they are returned to us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. We may make a deduction from the reimbursement for loss in value of any Product(s) supplied, if the loss is the result of unnecessary handling of the goods by you.
8.2.5 You will not be able to cancel an order and return any Goods that were made to your explicit specifications or which have been personalised for your use. This includes made to order upholstered products. This right to cancel does not apply to any product(s) which cannot be returned due to health protection or hygiene reasons.
8.2.6 When returning items please allow 14 days from the date of collection for your refund to be processed, we will send you an email to confirm when your refund has been processed. Refunds will be credited to your original method of payment.

8.3 Missing items/Parts of the Product:
8.3.1 On delivery: Your Product may be packed in more than one box and the number of boxes comprising your delivery will be marked on the carrier's delivery note as well as on the box or boxes themselves. In order to be able to make an effective claim for missing boxes, please clearly mark on the carrier's delivery note that you have not received all the boxes comprising that Product.
8.3.2 On Unpacking: should you discover that you have received the incorrect Goods, then you should email us at service@mrfurnish.co.uk within 48 hours of receipt. Customers are requested to provide photographs of the wrong items, we will replace and collect the Goods at our expense.
8.3.3 On assembly: Should a part appear missing from a Product please report this with a description of the part you believe to be missing by emailing us at service@mrfurnish.co.uk.
8.3.4 In the above instances, replacement Goods will be dispatched as soon as possible.
8.3.5 Please open the packages carefully and keep the original packaging until you are satisfied with the order as no return can be accepted unless in the original packaging. We may make a deduction from the reimbursement for loss in value of any Product(s) supplied, if the loss is the result of unnecessary handling of the goods by you.

8.4 Incorrect Goods received:
8.4.1 On Delivery: you are requested to check that the label on the box corresponds with the carrier's delivery note and your order confirmation. If the item delivered appears not to be the Product ordered, in order to be able to make an effective claim, please reject the delivery, request the carrier to ‘Return to Sender’ and email us at service@mrfurnish.co.uk.
8.4.2 On Unpacking: should you discover that you have received the incorrect Goods, then you should email us at service@mrfurnish.co.uk within 48 hours of receipt. We will replace and collect the Goods at our expense.
8.4.3 Please open the packages carefully and keep the original packaging until you are satisfied with the order as no return can be accepted unless in the original packaging. We may make a deduction from the reimbursement for loss in value of any Product(s) supplied, if the loss is the result of unnecessary handling of the goods by you.

8.5 Damaged or Faulty Goods:
8.5.1 Damage on Delivery: If on delivery the packaging of a Product is damaged, you must mark this on the carrier’s delivery note in order to be able to make an effective claim for damaged Goods. If you believe that the Product may be damaged, you must reject the delivery, mark this on the carrier's delivery note and request the carrier to ‘Return to Sender’ and email us at service@mrfurnish.co.uk with the details. Any damage to the Goods which only becomes apparent after taking receipt must be reported as soon as is reasonable after delivery, within 24hrs of receipt of the Goods. Customers are requested to provide photographs showing the damage, and email these to us at service@mrfurnish.co.uk. You may request a replacement or cancel the order and receive a refund at the point when we collect the Goods back.
Please open the packages carefully and keep the original packaging until you are satisfied with the order as no return can be accepted unless in the original packaging. We may make a deduction from the reimbursement for loss in value of any Product(s) supplied, if the loss is the result of unnecessary handling of the goods by you.
8.5.2 Manufacturing Faults:
Under Warranty: please follow the process detailed in clause 6. Not under Warranty: As set out in more detail in clause 6, mrfurnish cannot accept any request for assistance regarding Goods that are no longer under warranty.

9. Privacy:

9.1 By supplying mrfurnish with your email address you are allowing us to keep in touch when you place an order (by means of an order confirmation), when we have despatched your order to you and to deal with any possible queries you may have with your order.

9.2 We require a telephone number when an order is placed. This is to allow us to contact you when delivering an order or dealing with any queries you may have. If you supply us with a mobile number, we can also alert you by text message when your Goods are ready to be despatched and let you know an hour before delivery is due.

9.3 Once you have registered on our website, you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. mrfurnish shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

9.4 Privacy Statement: We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you do give us your details and then decide you do not want us to use your details anymore, please click here to email us. If you want to make a purchase from us, you will need to register on our site. Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order. Registration involves you giving us the following personal information:
1) Your title and full name
2) Address with full postcode (including option to save different delivery addresses)
3) Contact phone number and e–mail addresses

9.5 How we use your details: Once you have made a purchase with us, we would like to send you product updates, our latest information and special offers. There is an option at checkout to opt-out of this. You can always e–mail us with your details and mailing preferences. We will also use your information to manage your purchases such as sending a confirmatory email, and your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf.

9.6 Any information we request or hold for you will in strict confidence and conforms to The Data Protection Act 1998. For more information, please refer to our privacy policy

11. Cookies:

11.1 In common with other websites, we use “cookies”. A cookie is a small file that a website puts on your hard drive so that it can remember something about you and your preferences at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket. In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. Please note that we do not use cookies to store any of your personal or financial information.

11.2 You can control the use of cookies on your computer by either enabling or dis-enabling them yourself. Please refer to your internet browser. For more information, please ‘click here’ to see our privacy policy.

12. Trademarks and Copyright:

12.1 All content included on the website, such as pictures, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of or is licensed to mrfurnish part of Furnishings of London Limited and is protected by United Kingdom and international copyright and database right laws and conventions. The compilation of all written content on this website is the exclusive property of mrfurnish and is protected by United Kingdom and international copyright and database right laws and conventions. All software used on this website is the property of or licenced to mrfurnish and Furnishings of London Limited.

12.2 You may not extract and/or use any part of the contents of the website without mrfurnish’s express written consent. You also may not create and/or publish your own database that features any material parts (e.g. our prices and product listings) of this website without our express written consent.

12.3 The trading names, graphics, logos, page headers, button icons, scripts and service names used on all mrfurnish websites are the trademarks of MrFurinish and Furnishings of London Limited. Trademarks may not be used in connection with any product or service that is not provided by mrfurnish or Funishings of London Limited, in any manner that may cause confusion among customers, or in any manner that disparages or discredits mrfurnish and/or Furnishings of London Limited or any of its trading names.

13. Governing Law:

13.1 These terms and conditions and any contracts formed with mrfurnish are governed by the laws of England and Wales.