Avoid delivery failure

Categories: Deliveries
Posted: December 17, 2021

Our top ten tips to ensure a smooth delivery
We know what makes a delivery successful and what can go wrong. Here’s a list of the most important considerations to make sure your delivery goes as smoothly as possible.


1. Order the right size mattress

The number one reason for delivery failure!
The most important fact to know before purchasing a mattress is the exact size of the bed base it is going to be used with – it may seem like common sense, but we frequently receive orders for mattresses that are too big or small for the existing bed base at the property.

UK Size Dimensions (cm) Dimensions (ft)
Small Single – 75 x 190 – 2’6″ x 6’3″
Single – 90 x 190 – 3’0″ x 6’3″
Small Double – 120 x 190 – 4’0″ x 6’3″
Double – 135 x 190 – 4’6″ x 6’3″
Kingsize – 150 x 200 – 5’0″ x 6’6″
SuperKing – 180 x 200 – 6’0″ x 6’6″

European Size Dimensions (cm) Dimensions (ft)
Single – 90 x 200 – 3’0″ x 6’6″
Double – 140 x 200 – 4’9″ x 6’6″
Kingsize – 160 x 200 – 5’3″ x 6’6″


2. Tell us about any parking restrictions

If we can’t park, we can’t deliver! If you know the property is on a street that is known to cause issues with parking, tell us in advance. Likewise, if we need permission to park on private land – perhaps in a resident’s car park – we need to know ahead of time.


3. Don’t wait until 4pm to order for delivery the next working day

Our next working day delivery order cut-off is strictly 11am, but we regularly receive a number of rushed orders very close to this deadline. Early orders tend to go more smoothly, as we can communicate any necessary changes with you and our delivery partners.


4. Tell us in advance if you want us to remove old items

Removal of old items MUST be booked in advance so our delivery partners can allow space on the van and time for them to do this. While we try our best to be helpful, our delivery partners are instructed not to remove items not booked for collection.


5. Tell us if you have specific invoicing requirements

If you need specific information or reference numbers on your invoices, or they need to be raised in a specific name, please tell us when placing your order. We can usually facilitate this, but it’s far more difficult after we’ve processed your order.