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Covid-19 Service Update


A message from mrfurnish

In these unprecedented times we want to let you know we are doing everything possible to support our staff, families, customers and country.

We are open and operating as usual, taking orders and delivering to customers. The current government guidance states that businesses will still be able to take online orders and deliver items to people's homes.

At mrfurnish, one of our company values is “Better together” and this is particularly relevant at the moment. We need to band together to ensure everyone’s safety, health and security. We want to assure you that we’re dedicated to offering the same level of service you’ve come to expect from us since the beginning.

The safety and health of our staff and customers is top priority for us, and we’ve put some stringent measures in place to do our very best to maintain the best possible service, whilst protecting the team and our customers. We’re closely following the NHS and government guidelines.

Shipping Update and Possible Delays

You may have heard about the current pressures on global shipping. This means products are taking longer to arrive to British ports.

Unfortunately, this has had a knock-on effect on deliveries, with items arriving later than we initially predicted and deliveries to our customers being delayed.

We're doing everything we can to keep things moving, and we promise to share status updates when we have news.

We will keep you informed on any items which experience a delay, and the moment your order arrives in our warehouse, we'll notify you of its dispatch date, so you can prepare for your new piece of furniture from our collections.

Here's just a few of the things we're doing

Our delivery team are regularly washing their hands

To minimise contact during deliveries, we will leave items at your doorstep, rather than coming inside your home

We’ve equipped our delivery team with face masks and gloves where available

We’ve introduced extra cleaning in our offices and delivery vans.

Most of our office-based teams are working from home.

For those still office based, we’ve changed the layout to enable the recommended social distancing.